Last updated: May 13, 2026

Welcome to Xplywi. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our products, create an account, place an order, contact us, or use any service provided through our online store.

This website is operated by:

Xplywi is the brand name used for our vehicle-specific dash cam products. The website and store are operated by Shenzhen Zhixia Technology Co., Ltd.

By accessing our website, using our services, creating an account, or purchasing products from us, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. Overview

Throughout the site, the terms “we”, “us”, and “our” refer to Shenzhen Zhixia Technology Co., Ltd. and the Xplywi brand. The terms “you”, “your”, and “customer” refer to any visitor, user, account holder, or purchaser of our website.

These Terms of Service apply to all users of the website, including browsers, customers, account users, merchants, wholesale buyers, and contributors of content.

2. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products, website, or services for any illegal, fraudulent, harmful, or unauthorized purpose. You must comply with all applicable laws and regulations in your country or region when using our website or products.

You must not upload, transmit, or distribute viruses, malware, harmful code, or any technology that may damage or interfere with the operation of our website.

3. Product Information

We make reasonable efforts to display product information accurately, including product titles, descriptions, images, compatibility information, specifications, included components, prices, and availability.

However, product information may occasionally contain errors, inaccuracies, or omissions. Product colors, appearance, packaging, accessories, or details may vary slightly due to photography, screen display settings, product batches, supplier updates, or manufacturing differences.

We reserve the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.

4. Vehicle Compatibility Notice

Xplywi products are vehicle-specific dash cams and vehicle accessories. Compatibility may depend on vehicle brand, model, year, trim, rearview mirror housing structure, installation position, wiring layout, and product configuration.

Before placing an order, you are responsible for carefully checking the product title, product description, compatibility table, year range, product images, included components, and installation information.

If you are not sure whether a product fits your vehicle, please contact us before purchasing. For compatibility support, please provide your vehicle brand, model, year, trim if known, and clear photos of the original rearview mirror area.

We are not responsible for compatibility issues caused by incorrect vehicle information provided by the customer, failure to check compatibility before purchase, or selection of the wrong product model or configuration.

5. Installation and Product Use

Some products sold on our website may require installation, wiring, mounting, app setup, or vehicle-specific fitting. Customers are responsible for reading product information and following installation instructions carefully.

We recommend professional installation if you are not familiar with vehicle electronics, wiring, or trim removal.

Xplywi is not responsible for damage, loss, or injury caused by:

  • Improper installation
  • Incorrect wiring
  • Forced installation
  • Unauthorized modification or repair
  • Cut, altered, or modified cables
  • Use of incompatible parts or accessories
  • Failure to follow installation instructions
  • Installation by an unqualified person
  • Misuse, negligence, accident, impact, water exposure, or external damage

Please use all products responsibly and in accordance with local traffic laws, privacy laws, vehicle regulations, and safety requirements.

6. Orders and Order Acceptance

When you place an order on our website, you agree that all information you provide is accurate, complete, and current.

After placing an order, you may receive an order confirmation email. This confirmation does not mean that your order has been fully accepted. We reserve the right to review, refuse, cancel, or limit any order at our discretion.

We may refuse or cancel an order for reasons including but not limited to:

  • Product unavailability
  • Pricing or product information errors
  • Payment failure or payment verification issues
  • Suspected fraud or unauthorized transaction
  • High-risk order review
  • Shipping restrictions
  • Incorrect or incomplete customer information
  • Violation of these Terms of Service

If we cancel an order after payment has been made, we will issue a refund to the original payment method where available.

7. Pricing and Availability

Product prices are listed on our website and may change at any time without prior notice.

We reserve the right to modify, update, discontinue, or limit any product or service without prior notice.

If a product becomes unavailable, delayed, discontinued, or out of stock after your order is placed, we may contact you to offer a replacement, waiting option, cancellation, or refund.

8. Payment

By placing an order, you agree to provide valid and authorized payment information.

We accept secure payment methods shown at checkout. Available payment methods may vary depending on your country, region, currency, device, payment provider, and checkout availability.

Accepted payment methods may include:

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • JCB
  • UnionPay
  • Discover
  • Boleto, where available for Brazil
  • Pix, where available for Brazil
  • Maybank, where available for Malaysia

We do not currently support Klarna, Afterpay, installment payments, buy-now-pay-later services, cash on delivery, offline cash payments, or online bank transfer.

Payments are processed by secure third-party payment providers. We do not directly store your full credit card number, full payment account details, payment passwords, or sensitive banking credentials.

Your order is charged when your payment is successfully completed at checkout. If payment is declined, cancelled, reversed, disputed, expired, or flagged as suspicious, we may cancel or hold the order until the issue is resolved.

9. Shipping and Delivery

We process and ship orders according to our Shipping Policy. Shipping times may vary depending on product availability, destination, customs clearance, carrier delays, holidays, weather, remote area delivery limitations, or other factors beyond our control.

Estimated delivery times are provided for reference only and are not guaranteed unless clearly stated otherwise.

You are responsible for providing an accurate and complete shipping address, email address, and phone number at checkout.

Xplywi is not responsible for delivery failure, delay, loss, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

For more details, please refer to our Shipping Policy.

10. VAT, Import Duties, and Customs Taxes

For standard shipments to supported destinations, VAT, import duties, and customs taxes are covered by us where applicable.

Customers normally do not need to pay additional VAT, import duties, or customs taxes upon delivery for orders shipped through our standard shipping channels.

If any unexpected customs-related issue occurs, please contact us before making any payment to the carrier or customs office. We will help verify the situation and provide assistance.

Additional charges may apply if the customer provides incorrect delivery information, refuses delivery, requests special shipping arrangements, changes the delivery destination after shipment, or fails to cooperate with delivery or customs requirements.

11. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Return & Refund Policy.

Please contact us before returning any item. Returns sent without prior confirmation may be delayed, refused, or not properly processed.

For customer-reason returns, products must be unused, uninstalled, unmodified, complete, and in a returnable condition. Installed, modified, damaged, incorrectly installed, or incomplete products are not eligible for customer-reason returns.

For confirmed defective, damaged, incorrect, missing-item, or seller-caused issues, we will handle the issue according to our Return & Refund Policy.

Refunds are issued to the original payment method where available after approval.

12. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate account, billing, shipping, email, phone, and payment information for all orders placed on our website.

You agree to promptly update your account and order information when needed so that we can complete your transaction, arrange delivery, and contact you when necessary.

We are not responsible for order issues, delivery problems, payment issues, or support delays caused by inaccurate or outdated information provided by the customer.

13. Wholesale Orders

Wholesale orders may be accepted for selected customers, businesses, or bulk purchase requests.

Wholesale pricing, payment terms, lead time, shipping arrangements, return conditions, and warranty terms may differ from standard retail orders and may be subject to separate written confirmation.

Please contact us before placing a wholesale or bulk order.

14. Promotions, Discounts, and Coupon Codes

From time to time, we may offer promotions, discounts, coupon codes, or special offers.

Promotions may be subject to additional terms, expiration dates, product restrictions, quantity limits, regional limitations, or checkout conditions.

We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.

Coupon codes cannot be exchanged for cash and may not be applied retroactively after an order has already been placed unless we agree otherwise.

15. Customer Content, Photos, Videos, and Feedback

You may send us messages, comments, feedback, photos, videos, vehicle information, installation information, or support files when requesting product support, compatibility checks, returns, refunds, warranty support, or after-sales assistance.

We may use customer-submitted information internally to provide customer service, check compatibility, process orders, solve product issues, improve support quality, and handle returns, exchanges, refunds, or warranty claims.

We will not use customer-submitted vehicle photos, installation photos, support videos, private support files, or personal information for advertising, public marketing materials, product pages, or social media without your consent.

If you submit public reviews, comments, or feedback through a review feature or public channel in the future, you agree that such public content may be displayed, moderated, or removed according to our website rules and applicable laws.

You must not submit content that is unlawful, misleading, abusive, defamatory, obscene, harmful, infringing, or contains malware or malicious code.

16. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, protect, share, and retain personal information.

17. Third-Party Tools and Links

Our website may include links to third-party websites, apps, services, payment providers, shipping providers, analytics tools, advertising platforms, or other tools that are not owned or controlled by us.

We are not responsible for the content, policies, security, accuracy, availability, or practices of any third-party websites or services.

Your use of third-party websites or services is at your own risk and may be subject to the terms and policies of those third parties.

18. Intellectual Property

All content on this website, including text, images, graphics, logos, icons, product descriptions, page layouts, videos, and design elements, is owned by or licensed to Shenzhen Zhixia Technology Co., Ltd. or the Xplywi brand unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any part of our website or content without our prior written permission.

All trademarks, brand names, vehicle names, model names, and logos mentioned on our website belong to their respective owners.

Any third-party vehicle brand names, model names, chassis codes, or trademarks mentioned on our website are used only to describe product compatibility. Xplywi is not affiliated with, sponsored by, endorsed by, or authorized by Mercedes-Benz, BMW, Audi, Volkswagen, Porsche, Toyota, Ford, Honda, or any other vehicle manufacturer unless expressly stated.

19. Prohibited Uses

You are prohibited from using our website, products, services, or content:

  • For any unlawful purpose
  • To violate any local, national, or international law or regulation
  • To infringe upon our intellectual property rights or the rights of others
  • To submit false, misleading, or fraudulent information
  • To upload or transmit viruses, malware, or harmful code
  • To collect or track the personal information of others without permission
  • To interfere with or bypass website security features
  • To engage in fraud, abuse, spam, phishing, scraping, or unauthorized data collection
  • To use our website in a way that may damage, disable, overload, or impair our services

We reserve the right to terminate your access to our website or services if you violate these Terms of Service.

20. Disclaimer of Warranties

We do not guarantee that our website will always be uninterrupted, timely, secure, error-free, or free from viruses or harmful components.

Products and services are provided on an “as available” basis, subject to applicable consumer protection laws and our published policies.

Nothing in these Terms of Service is intended to exclude or limit any consumer rights that cannot be excluded or limited under applicable law.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Shenzhen Zhixia Technology Co., Ltd., Xplywi, and their service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, products, or services.

This includes but is not limited to loss of profits, loss of data, loss of business, loss of revenue, installation costs, vehicle damage caused by improper installation, or other losses resulting from misuse of our products.

Our total liability for any claim related to an order shall not exceed the amount paid by you for the product giving rise to the claim, unless otherwise required by applicable law.

22. Indemnification

You agree to indemnify, defend, and hold harmless Shenzhen Zhixia Technology Co., Ltd., Xplywi, their owners, employees, partners, suppliers, service providers, and affiliates from any claim, demand, loss, liability, or expense arising out of:

  • Your breach of these Terms of Service
  • Your violation of any law or regulation
  • Your misuse of our website or products
  • Your violation of the rights of a third party
  • Incorrect information provided by you

23. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be considered separate from these Terms of Service.

The remaining provisions will continue to be valid and enforceable.

24. Termination

These Terms of Service remain effective unless and until terminated by either you or us.

You may stop using our website at any time.

We may terminate or suspend your access to our website or services if we believe that you have violated these Terms of Service or engaged in harmful, fraudulent, abusive, or unlawful activity.

25. Governing Law and Consumer Rights

These Terms are governed by applicable laws. Mandatory consumer rights in your country or region are not affected.

If you are a consumer in the European Union, United Kingdom, Brazil, California, or another region with mandatory consumer protection laws, these Terms of Service do not limit any rights that cannot be excluded or limited under applicable law.

26. Changes to These Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

When we update these terms, we will revise the “Last updated” date at the top of this page.

Your continued use of our website after changes are posted means that you accept the updated Terms of Service.

27. Contact Us

If you have any questions about these Terms of Service, your order, product compatibility, or our policies, please contact us:

Xplywi
Shenzhen Zhixia Technology Co., Ltd.
Rm 518, Bldg 2, Shajing Subdistrict,
Minzhu Ave, Sha'er Community, Bao'an District,
Shenzhen, Guangdong Province, 518104, China

Email: support@xplywi.store
Phone / WhatsApp: +86 133 6005 6056
WhatsApp: https://wa.me/8613360056056
Website: https://xplywi.store