Last updated: May 13, 2026

Thank you for shopping with Xplywi. This Shipping Policy explains our shipping destinations, order processing time, delivery estimates, shipping cost, tracking information, taxes, customs duties, and what to do if your order is delayed, lost, damaged, or delivered incorrectly.

This policy applies to orders placed on:

Shipping Policy Summary

  • Free standard shipping on all orders to supported destinations
  • Orders are shipped from China
  • Order processing time: 2 business days
  • Estimated delivery to the United Kingdom: 4–7 business days after shipment
  • Estimated delivery to Europe: 5–10 business days after shipment
  • Estimated delivery to North America: 7–12 business days after shipment
  • Estimated delivery to Oceania: 7–12 business days after shipment
  • Estimated delivery to the Middle East: 7–15 business days after shipment
  • Estimated delivery to selected international destinations: 10–20 business days after shipment
  • Tracking number provided for every order
  • Tracking information usually updates within 48 hours after shipment
  • VAT, import duties, and customs taxes are covered by us for standard shipments where applicable

1. Shipping Destinations

Xplywi currently ships to the United Kingdom, Europe, North America, Oceania, the Middle East, and selected international destinations available at checkout.

Available shipping destinations may vary depending on local carrier service, customs requirements, destination restrictions, and checkout availability.

If your country or region is not available at checkout, we are currently unable to deliver to that location.

Orders are shipped from China using international shipping providers and local delivery partners in the destination country or region.

2. Shipping Cost

We offer free standard shipping on all orders to supported destinations available at checkout.

No standard shipping fee will be charged at checkout unless otherwise clearly stated before payment.

If a customer requests special shipping arrangements that are not part of our standard shipping service, additional shipping fees may apply. Any extra cost will be confirmed with the customer before shipment.

3. Order Processing Time

Our standard order processing time is 2 business days after your payment has been successfully confirmed.

Business days are Monday to Friday, excluding weekends and public holidays.

During peak seasons, promotional periods, public holidays, or unexpected warehouse delays, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

4. Estimated Delivery Time

Estimated delivery time depends on your destination country or region, customs clearance, local delivery service, carrier network conditions, and other factors.

Destination Estimated Delivery Time
United Kingdom 4–7 business days after shipment
Europe 5–10 business days after shipment
North America 7–12 business days after shipment
Oceania 7–12 business days after shipment
Middle East 7–15 business days after shipment
Selected international destinations 10–20 business days after shipment

Delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, weather conditions, carrier delays, public holidays, incorrect address information, remote area delivery limitations, or other circumstances beyond our control.

5. Shipping Carriers

We may use different shipping carriers depending on the destination country or region, product type, package size, and available shipping routes.

Our commonly used shipping carriers may include:

  • SF Express
  • YunExpress
  • Yanwen
  • Local delivery partners in the destination country or region

The final delivery may be completed by a local postal service or local courier in your country or region.

6. Tracking Information

A tracking number will be provided for every order after it has been shipped.

Tracking information usually updates within 48 hours after shipment. In some cases, tracking may not update immediately while the package is in transit between international logistics facilities.

Once your order has shipped, you will receive a shipping confirmation email with tracking details.

If your tracking information has not updated after 48 hours, you may contact us at support@xplywi.store, and we will help check the shipment status.

7. VAT, Import Duties, and Customs Taxes

For standard shipments to supported destinations, VAT, import duties, and customs taxes are covered by us where applicable.

Customers normally do not need to pay additional VAT, import duties, or customs taxes upon delivery for orders shipped through our standard shipping channels.

If any unexpected customs-related issue occurs, please contact us before making any payment to the carrier or customs office. We will help verify the situation and provide assistance.

Additional charges may apply if the customer provides incorrect delivery information, refuses delivery, requests special shipping arrangements, or changes the delivery destination after shipment.

8. Remote Areas and PO Box Addresses

We can ship to remote areas and PO Box addresses where supported by the shipping carrier.

However, delivery to remote areas, islands, military addresses, or PO Box addresses may take longer than the standard estimated delivery time.

If the carrier cannot complete delivery to a PO Box or remote address, we may contact you to request an alternative delivery address.

9. Address Changes

You may request an address change before your order has been shipped.

If you need to change your shipping address, please contact us as soon as possible and include your order number and the correct shipping address.

Once an order has been shipped, we cannot guarantee that the address can be changed. If the package is already in transit, the customer may need to contact the local carrier directly for delivery changes.

10. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your name, phone number, address, city, postal code, and country or region before completing payment.

If a package cannot be delivered because of an incorrect or incomplete address, failed delivery attempts, or refusal to accept the package, the customer may be responsible for any additional shipping fees, return shipping costs, or reshipping costs.

11. Delayed Shipments

Although we do our best to deliver orders within the estimated delivery time, delays may occasionally happen.

Possible causes of shipping delays include:

  • Customs clearance delays
  • Weather conditions
  • Public holidays
  • Carrier network delays
  • Incorrect or incomplete shipping address
  • Peak season logistics congestion
  • Remote area delivery limitations

If your order is significantly delayed, please contact us with your order number. We will check the shipment status with the carrier and provide an update.

12. Lost Packages

If your package appears to be lost, please contact us at support@xplywi.store.

We will investigate the shipment with the carrier. If the package is confirmed lost by the carrier, we will offer one of the following solutions:

  • Reshipment of the order
  • Refund to the original payment method

The final solution will depend on the order status, product availability, and the result of the carrier investigation.

13. Damaged Packages or Products

Please inspect your package and product as soon as you receive your order.

If your package or product arrives damaged, please contact us within 5 business days after delivery.

Please include:

  • Your order number
  • Photos of the outer package
  • Photos of the shipping label
  • Photos or videos showing the damaged product
  • A short description of the issue

After we review the information, we may offer a replacement, missing parts reshipment, repair guidance, return, or refund, depending on the situation.

14. Missing Items or Incorrect Items

If your order is missing an item, missing an important accessory, or you received the wrong product, please contact us as soon as possible.

Please provide:

  • Your order number
  • Photos of all items received
  • Photos of the package and shipping label
  • A description of the missing or incorrect item

Once the issue is confirmed, we will arrange a suitable solution, such as sending the missing item, replacing the incorrect item, or providing another appropriate resolution.

15. Vehicle-Specific Product Shipping Notice

Xplywi products are vehicle-specific dash cams. Before placing an order, please make sure the product is compatible with your vehicle model, year, and original rearview mirror structure.

If you are unsure whether a product fits your vehicle, please contact us before ordering and provide:

  • Vehicle brand
  • Vehicle model
  • Vehicle year
  • Vehicle trim, if known
  • A clear photo of your original rearview mirror area

This helps us recommend the correct model and reduce unnecessary delivery, return, or exchange issues.

16. Order Cancellation Before Shipment

You may cancel your order before it has been shipped.

If your order has already been shipped, it cannot be cancelled. In that case, you may request a return after receiving the item according to our Return & Refund Policy.

To request cancellation, please contact us as soon as possible with your order number.

17. Contact Information

If you have any questions about shipping, delivery, tracking, taxes, customs duties, damaged packages, or lost shipments, please contact us:

Xplywi
Shenzhen Zhixia Technology Co., Ltd.
Rm 518, Bldg 2, Shajing Subdistrict,
Minzhu Ave, Sha'er Community, Bao'an District,
Shenzhen, Guangdong Province, 518104, China

Email: support@xplywi.store
Phone / WhatsApp: +86 133 6005 6056
WhatsApp: https://wa.me/8613360056056
Website: https://xplywi.store