Last updated: May 13, 2026

Thank you for shopping with Xplywi. We want you to be satisfied with your purchase. This Return & Refund Policy explains our return period, return conditions, return shipping responsibility, exchanges, refunds, cancellations, and how we handle defective, damaged, missing, or incorrect items.

This policy applies to orders placed on:

Return Policy Summary

  • 30-day return period after delivery
  • Please contact us before returning any item
  • Customer pays return shipping for customer-reason returns
  • We cover return, replacement, or reshipping costs for confirmed defective, damaged, incorrect, or missing-item issues caused by us
  • Refunds are processed within 2 business days after we receive and inspect the returned item
  • Refunds are issued to the original payment method
  • No restocking fee for eligible returns
  • No final-sale items or gift cards are currently sold
  • Installed, modified, damaged, or incomplete products are not eligible for customer-reason returns
  • Exchanges are available for eligible vehicle compatibility issues

1. Return Period

We accept return requests within 30 days after you receive your order.

To be eligible for a return, please contact us within 30 days of delivery. Returns requested after 30 days may not be accepted unless required by applicable consumer protection laws.

For customers in the United Kingdom and European Union, your statutory consumer rights are not affected. Where applicable, you may have the right to cancel your order within 14 days after receiving the goods.

2. How to Start a Return

Please contact us before returning any item. We need to confirm your order information, review your return reason, and provide return instructions.

Email: support@xplywi.store
Phone / WhatsApp: +86 133 6005 6056
WhatsApp: Contact us on WhatsApp

Please include the following information when contacting us:

  • Order number
  • Full name
  • Email address used for the order
  • Reason for return
  • Photos or videos of the product, if applicable
  • Vehicle brand, model, and year if the issue is related to compatibility
  • Whether you prefer a refund, exchange, or replacement

Please do not send the product back before receiving our confirmation. Items returned without prior authorization may be delayed, refused, or not properly processed.

3. Return Address

After your return request is reviewed, we may ask you to return the item to the address below:

Return Address:
Shenzhen Zhixia Technology Co., Ltd.
Rm 518, Bldg 2, Shajing Subdistrict,
Minzhu Ave, Sha'er Community, Bao'an District,
Shenzhen, Guangdong Province, 518104, China

Please contact us before sending any item back so that we can confirm the return instructions for your order.

4. Return Conditions

For customer-reason returns, the product must be unused, uninstalled, unmodified, complete, and in a returnable condition.

Returned products should include all original parts and accessories, including:

  • The dash cam unit
  • Rear camera, if included in your order
  • Power cable and connection cables
  • Memory card, if included
  • Mounting accessories
  • User manual
  • Original packaging, if available

Products are not eligible for customer-reason returns if they have been installed, used, modified, damaged, incorrectly installed, cut, altered, or returned with missing important components.

Returns may be refused or partially refunded if the product:

  • Has been installed or used
  • Has been damaged by incorrect installation
  • Has cut, modified, or altered cables
  • Has missing accessories, cables, or parts
  • Has signs of misuse, abuse, or improper handling
  • Has been returned in a condition that affects inspection or resale
  • Is not the same item originally shipped

This does not affect your rights if the item is defective, damaged on arrival, missing important components, or incorrectly supplied.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer-reason returns

Customers are responsible for return shipping costs if the return is due to customer reasons, including but not limited to:

  • Ordered the wrong model
  • Ordered the wrong vehicle version
  • No longer needed the product
  • Changed mind after purchase
  • Did not check compatibility before ordering
  • Selected the wrong product configuration

Seller-responsibility returns

We will cover the reasonable return, replacement, or reshipping cost if the issue is caused by us, including:

  • Defective product
  • Incorrect item shipped
  • Missing important components
  • Product damaged during delivery
  • Confirmed compatibility error caused by our advice

If there is a problem with your order, please contact us with your order number, photos or videos of the issue, and your vehicle model/year information.

6. No Restocking Fee

We do not charge any restocking fee for eligible returns.

However, if the returned item is damaged, incomplete, modified, installed, used, or missing accessories, we may refuse the return or deduct a reasonable amount from the refund to cover the loss in product value, where allowed by applicable law.

7. Final Sale Items and Gift Cards

We do not currently sell final-sale items or gift cards.

If any product is marked as final sale in the future, it will be clearly stated on the product page before purchase.

8. Exchanges

We support exchanges for eligible orders, especially for vehicle-specific dash cam compatibility issues.

If you ordered the wrong model or the product does not fit your vehicle, please contact us with the following information:

  • Order number
  • Vehicle brand
  • Vehicle model
  • Vehicle year
  • A clear photo of your original rearview mirror area
  • A photo of the received product

We will help check compatibility and recommend the correct model if available.

If the exchange is due to a customer ordering error, the customer is responsible for the return shipping cost and any additional shipping cost for the replacement item.

If the exchange is due to our mistake, product defect, or incorrect compatibility advice from us, we will cover the related shipping cost.

9. Defective, Damaged, Missing, or Incorrect Items

Please inspect your order as soon as you receive it.

If the item is defective, damaged, missing important components, or different from what you ordered, please contact us as soon as possible.

Please include:

  • Your order number
  • Photos of the package
  • Photos of the shipping label
  • Photos or videos showing the issue
  • A description of the problem
  • Your vehicle model and year if the issue is related to compatibility or installation

After we confirm the issue, we may offer one of the following solutions:

  • Replacement
  • Exchange
  • Missing parts reshipment
  • Repair guidance
  • Return and refund

10. Vehicle Compatibility

Xplywi products are vehicle-specific dash cams. Compatibility may depend on your vehicle brand, model, year, trim, and original rearview mirror structure.

Before ordering, we recommend checking the product compatibility information carefully. If you are unsure whether the product fits your vehicle, please contact us before purchase.

For compatibility checks, please send us:

  • Vehicle brand
  • Vehicle model
  • Vehicle year
  • Vehicle trim, if known
  • A clear photo of the original rearview mirror area

If the product does not fit because the customer selected the wrong model or did not confirm compatibility before ordering, the customer is responsible for return shipping costs, provided that the product remains unused, uninstalled, unmodified, and complete.

If we confirmed compatibility incorrectly before your purchase, we will help arrange a return, exchange, or replacement at our cost after reviewing the case.

11. Order Cancellation

You may cancel your order before it has been shipped.

If your order has already been shipped, it cannot be cancelled. In that case, you may request a return after receiving the item according to this Return & Refund Policy.

To request cancellation, please contact us as soon as possible and include your order number.

12. Refund Process

After we receive your returned item, we will inspect it and notify you by email whether the refund has been approved.

If approved, we will process your refund within 2 business days after receiving and inspecting the returned item.

Refunds will be issued to the original payment method used at checkout.

Please note that your bank, card issuer, or payment provider may take additional time to post the refund to your account. In most cases, it may take 5–10 business days for the refund to appear, depending on your payment provider.

13. Free Shipping Orders

We offer free standard shipping to supported destinations.

For customer-reason returns, the customer is responsible for return shipping costs.

For confirmed defective, damaged, incorrect, missing-item, or seller-caused issues, we will cover the reasonable return or replacement shipping cost after the issue is confirmed.

Original shipping fees, if any were charged for special shipping arrangements, may not be refundable unless the return is caused by our error or a product issue.

14. Contact Information

If you have any questions about returns, refunds, exchanges, cancellations, or compatibility, please contact us:

Xplywi
Shenzhen Zhixia Technology Co., Ltd.
Rm 518, Bldg 2, Shajing Subdistrict,
Minzhu Ave, Sha'er Community, Bao'an District,
Shenzhen, Guangdong Province, 518104, China

Email: support@xplywi.store
Phone / WhatsApp: +86 133 6005 6056
WhatsApp: https://wa.me/8613360056056
Website: https://xplywi.store