Last updated: May 13, 2026

This Privacy Policy explains how Xplywi collects, uses, shares, stores, and protects your personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing emails, or use our customer support services.

This policy applies to:

By using our website, creating an account, placing an order, subscribing to our emails, contacting us, or using our services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information needed to process your order or provide customer support.

Information You Provide to Us

We may collect information you provide directly, including:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Account login information, if you create a customer account
  • Order details
  • Messages sent through our contact form
  • Newsletter or marketing email subscription information
  • Vehicle brand, model, year, trim, and compatibility information
  • Photos or videos of your vehicle, rearview mirror area, installation position, product issue, or package condition that you send to us for support

Order and Purchase Information

When you place an order, we may collect order-related information, including:

  • Products purchased
  • Order number
  • Payment status
  • Transaction reference information
  • Shipping method
  • Tracking number and delivery status
  • Return, refund, exchange, or warranty history

We do not directly store your full payment card number or full payment account details. Payments are processed securely by Shopify, PayPal, card networks, banks, and other payment service providers where applicable.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Products viewed
  • Time spent on our website
  • Referring website, search engine, or advertisement
  • Approximate location based on IP address
  • Cookies, pixels, tags, and similar tracking technologies

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To process, confirm, and fulfill your orders
  • To arrange shipping, delivery, and tracking updates
  • To provide customer support
  • To check vehicle compatibility before or after purchase
  • To handle installation questions, product issues, returns, refunds, exchanges, and warranty requests
  • To respond to messages submitted through email, WhatsApp, or our contact form
  • To create and manage customer accounts
  • To send order confirmations, shipping notices, service messages, and policy-related updates
  • To send newsletter or marketing emails if you have subscribed or agreed to receive them
  • To improve our products, website, customer experience, and support process
  • To prevent fraud, unauthorized transactions, abuse, and security risks
  • To measure website performance and advertising effectiveness
  • To comply with legal, tax, accounting, customs, and regulatory obligations

3. Vehicle Information, Photos, and Videos

Because Xplywi sells vehicle-specific dash cams, we may ask customers to provide vehicle information and photos or videos to help us check compatibility, confirm the correct product, troubleshoot installation issues, or handle after-sales support.

This may include:

  • Vehicle brand, model, year, and trim
  • Photos of the original rearview mirror area
  • Photos or videos of the installation position
  • Photos or videos showing a product issue
  • Photos of the package, shipping label, or received items for return or claim purposes

We use this information only for compatibility checks, product support, order service, warranty support, return or refund processing, and after-sales assistance.

We do not use customer-submitted vehicle photos, installation photos, videos, or support files for advertising, public marketing materials, product pages, or social media without your consent.

4. Shopify Platform

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products online.

Your personal information may be processed through Shopify’s systems when you browse our store, create an account, add products to your cart, complete checkout, or place an order.

Shopify may process your information according to its own privacy and security practices.

5. Payment Information

Payments on our website are processed by secure third-party payment providers, such as Shopify-supported payment services, PayPal, card networks, banks, and local payment providers where available at checkout.

We do not directly collect or store your full credit card number, full payment account details, payment passwords, or sensitive banking credentials.

Payment providers may collect and process payment-related information according to their own privacy policies and security standards.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, improve the shopping experience, measure traffic, prevent fraud, and support advertising or analytics.

Cookies and similar technologies may be used for:

  • Keeping items in your shopping cart
  • Remembering your preferences
  • Supporting customer account functions
  • Improving website speed, security, and performance
  • Understanding website traffic and customer behavior
  • Measuring advertising campaign performance
  • Showing relevant advertisements where allowed
  • Preventing fraud and improving checkout security

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website features, including cart, checkout, account, and saved preference functions.

Where required by law, we will ask for your consent before using certain cookies, advertising pixels, or marketing technologies.

7. Analytics and Advertising Tools

We may use analytics and advertising tools to understand website performance, improve product pages, measure marketing campaigns, and show relevant ads.

These tools may include:

  • Google Analytics / GA4
  • Google Ads
  • Google Tag
  • Google Merchant Center-related tracking or conversion tools
  • Meta Pixel, if enabled for advertising or measurement

These tools may collect information such as pages visited, products viewed, device type, browser type, approximate location, referral source, interactions with ads, and purchase or conversion events.

We do not currently use TikTok Pixel unless this policy is updated to state otherwise.

8. Email Marketing and Newsletters

If you subscribe to our newsletter or agree to receive marketing communications, we may send you emails about new products, product updates, special offers, store announcements, and helpful product information.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at support@xplywi.store.

Even if you unsubscribe from marketing emails, we may still send non-marketing emails related to your orders, shipping updates, returns, refunds, exchanges, warranty support, or customer service requests.

9. How We Share Your Information

We do not sell your personal information or customer contact information.

We may share necessary information with trusted service providers only when needed to operate our business, provide services, process orders, or comply with legal obligations.

We may share information with:

  • Shopify, for website hosting, checkout, order management, and store operation
  • Payment processors, banks, PayPal, card networks, and local payment providers, for payment processing and fraud prevention
  • Shipping carriers and logistics partners, such as SF Express, YunExpress, Yanwen, and local delivery partners, for delivery and tracking
  • Tracking app or logistics tracking service providers, for shipment status and delivery updates
  • Email and communication service providers, for order messages, support replies, and newsletters
  • WhatsApp or other communication tools, when you contact us through those channels
  • Analytics and advertising platforms, such as Google and Meta, for measurement, analytics, and advertising where applicable
  • Fraud prevention, security, tax, accounting, legal, or compliance service providers

These service providers only receive information needed to perform their services and are expected to protect your information.

We may also disclose information if required by law, court order, government request, customs authority, tax authority, payment provider investigation, or to protect our legal rights, customers, website, or business.

10. Customer Reviews

We do not currently use a dedicated customer review app. If we add a review feature or review app in the future, this policy may be updated to explain how review-related information is collected, displayed, and managed.

11. Data Security and SSL

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses secure checkout and encryption technologies provided through Shopify and related service providers. Payment details are processed through secure systems and are not directly stored by us.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

You are responsible for keeping your account login details, passwords, and devices secure.

12. International Data Transfers

Because we operate internationally and use global service providers, your personal information may be processed or stored in countries or regions outside your own country.

These countries may have different data protection laws from your country or region.

When your information is transferred internationally, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.

13. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

This may include keeping information for:

  • Order fulfillment
  • Customer support
  • Compatibility checks
  • Returns, refunds, exchanges, and warranty support
  • Shipping and delivery records
  • Legal, tax, accounting, and regulatory requirements
  • Fraud prevention and security purposes

When your information is no longer needed, we will delete it, anonymize it, or securely store it according to applicable requirements.

14. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information.

These rights may include:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your personal information
  • The right to restrict or object to certain processing
  • The right to withdraw consent for marketing communications
  • The right to request a copy of your personal information
  • The right to opt out of certain advertising, data sharing, or targeted advertising activities where applicable

To exercise your privacy rights, please contact us at support@xplywi.store. We may need to verify your identity before processing your request.

15. EU and UK Privacy Rights

If you are located in the European Union or the United Kingdom, you may have additional rights under applicable data protection laws, including the GDPR or UK GDPR.

We may process your personal information based on one or more legal bases, including:

  • Your consent
  • Performance of a contract, such as processing and fulfilling your order
  • Compliance with legal obligations
  • Our legitimate business interests, such as fraud prevention, website improvement, customer service, and business operation

You may contact us to request access, correction, deletion, restriction, objection, or data portability where applicable.

16. California Privacy Rights

If you are a California resident, you may have certain rights under applicable California privacy laws.

These rights may include:

  • The right to know what personal information we collect, use, disclose, or share
  • The right to request deletion of personal information
  • The right to correct inaccurate personal information
  • The right to opt out of certain sharing or targeted advertising activities where applicable
  • The right not to be discriminated against for exercising your privacy rights

We do not sell customer contact information. To submit a privacy request, please contact us at support@xplywi.store.

17. Brazil Privacy Rights

If you are located in Brazil, you may have certain privacy rights under applicable Brazilian data protection laws, including the Lei Geral de Proteção de Dados Pessoais, also known as LGPD.

Depending on the circumstances, you may have the right to request access, correction, deletion, anonymization, portability, information about data sharing, or withdrawal of consent where applicable.

To submit a privacy request, please contact us at support@xplywi.store.

18. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at support@xplywi.store.

If we learn that we have collected personal information from a child without proper consent, we will take steps to delete it.

19. Third-Party Links

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend that you read the privacy policies of any third-party websites you visit.

20. Do Not Track Signals

Some browsers may send “Do Not Track” signals.

Because there is no consistent industry standard for responding to these signals, our website may not respond to all “Do Not Track” requests.

You can manage cookies and tracking preferences through your browser settings or other available privacy tools.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.

When we update this policy, we will revise the “Last updated” date at the top of this page.

We encourage you to review this page regularly to stay informed about how we protect your information.

22. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Xplywi
Shenzhen Zhixia Technology Co., Ltd.
Rm 518, Bldg 2, Shajing Subdistrict,
Minzhu Ave, Sha'er Community, Bao'an District,
Shenzhen, Guangdong Province, 518104, China

Email: support@xplywi.store
Phone / WhatsApp: +86 133 6005 6056
WhatsApp: https://wa.me/8613360056056
Website: https://xplywi.store