Contact Us

Thank you for visiting Xplywi. If you have any questions about our vehicle-specific dash cams, product compatibility, installation, shipping, returns, or after-sales support, please contact us using the information below.

To help us provide faster and more accurate support, please include your order number if you are contacting us about an existing order.

Customer Support

Email: support@xplywi.store
Phone / WhatsApp: +86 133 6005 6056
WhatsApp: Contact us on WhatsApp

Business Hours:
Monday–Friday, 9:00 AM–6:00 PM CST

We usually respond within 1–2 business days. Response times may be longer during weekends, public holidays, or high-volume periods.

Compatibility Check Before Purchase

Because our dash cams are designed for selected vehicle models, we recommend checking compatibility before placing an order if you are not sure whether a product fits your vehicle.

Please send us the following information when requesting a compatibility check:

  • Your vehicle brand
  • Your vehicle model
  • Your vehicle year
  • Your vehicle trim, if known
  • A clear photo of your original rearview mirror area
  • Any special installation questions you may have

Our support team will review the information and help you choose the correct product where possible.

Order, Shipping, and Tracking Support

If you have already placed an order, please include your order number and the email address used at checkout when contacting us.

For shipping information, delivery time, supported destinations, taxes, and tracking details, please refer to our Shipping Policy page.

Returns and Exchanges

Please contact us before returning any product. Returns sent back without prior contact may be delayed or may not be accepted if we cannot identify the order.

For return conditions, refund processing time, exchange options, and return shipping responsibility, please refer to our Return & Refund Policy page.

Company Information

Brand: Xplywi
Company: Shenzhen Zhixia Technology Co., Ltd.
Website: https://xplywi.store
Email: support@xplywi.store
Phone / WhatsApp: +86 133 6005 6056

Business Address:
Shenzhen Zhixia Technology Co., Ltd.
Rm 518, Bldg 2, Shajing Subdistrict,
Minzhu Ave, Sha'er Community, Bao'an District,
Shenzhen, Guangdong Province, 518104, China

Contact Form

You may also contact us through the contact form on this page. Please make sure your email address is correct so that we can reply to you.

Need Help?

For product compatibility checks, please include your vehicle brand, model, year, and a clear photo of your rearview mirror area. For existing orders, please include your order number. We usually respond within 1–2 business days during our business hours.