Last updated: May 13, 2026

Thank you for shopping with Xplywi. This Payment Information page explains the payment methods we accept, payment security, payment currency, local payment options, order charges, refunds, and what to do if you experience a payment issue.

This policy applies to orders placed on:

Payment Information Summary

  • We accept PayPal where available at checkout
  • We accept major credit and debit cards
  • Accepted cards may include Visa, Mastercard, American Express, JCB, UnionPay, and Discover
  • For Brazil, local payment methods such as Boleto and Pix may be available at checkout
  • For Malaysia, Maybank may be available at checkout
  • Available payment methods may vary depending on your country, region, currency, and checkout availability
  • Orders are charged when payment is successfully completed at checkout
  • Refunds are issued to the original payment method where available
  • We do not support Klarna, Afterpay, installment payments, buy-now-pay-later services, or cash on delivery

1. Accepted Payment Methods

We accept secure payment methods shown at checkout. Available payment methods may vary depending on your country, region, currency, device, browser, payment provider, and checkout settings.

Our accepted payment methods may include:

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • JCB
  • UnionPay
  • Discover
  • Boleto, where available for Brazil
  • Pix, where available for Brazil
  • Maybank, where available for Malaysia

Please select your preferred payment method during checkout. If a payment method is not displayed at checkout, it may not be available for your order, country, region, currency, or payment provider at that time.

2. Credit and Debit Card Payments

We accept major credit and debit cards where available at checkout, including Visa, Mastercard, American Express, JCB, UnionPay, and Discover.

When paying by card, please make sure your billing information, card number, expiration date, security code, and cardholder name are entered correctly.

Your card may be charged immediately after you successfully place your order. If your card payment is declined, your order may not be completed.

3. PayPal Payments

We accept PayPal where available at checkout.

When you choose PayPal, you may be redirected to PayPal to complete your payment securely. After the payment is completed, you may be redirected back to our website for order confirmation.

PayPal availability may depend on your country, account status, payment currency, and PayPal’s own policies.

4. Local Payment Methods

For selected countries or regions, local payment methods may be available at checkout.

  • Brazil: Boleto and Pix may be available at checkout.
  • Malaysia: Maybank may be available at checkout.

Local payment methods may have different processing times, confirmation requirements, or payment provider rules. Your order will be processed after the payment has been successfully confirmed.

If a local payment method is not shown at checkout, it may not be available for your order, location, currency, or payment provider at that time.

5. Unsupported Payment Methods

At this time, we do not support the following payment methods:

  • Klarna
  • Afterpay
  • Installment payments
  • Buy-now-pay-later services
  • Cash on delivery
  • Offline cash payments
  • Online bank transfer

Please use one of the secure payment methods shown at checkout.

6. Payment Currency

Product prices and checkout amounts may be displayed in different currencies depending on your location, selected market, browser settings, or currency selector.

The final payment amount and currency will be shown at checkout before you complete your order.

Currency conversion rates and any currency conversion fees are determined by your bank, card issuer, PayPal, or payment provider. Xplywi is not responsible for currency conversion fees, foreign transaction fees, or exchange rate differences charged by third parties.

7. Taxes, VAT, Import Duties, and Customs Fees

For standard shipments to supported destinations, VAT, import duties, and customs taxes are covered by us where applicable.

Customers normally do not need to pay additional VAT, import duties, or customs taxes upon delivery for orders shipped through our standard shipping channels.

If any unexpected customs-related issue occurs, please contact us before making any payment to the carrier or customs office. We will help verify the situation and provide assistance.

Additional charges may apply if the customer provides incorrect delivery information, refuses delivery, requests special shipping arrangements, or changes the delivery destination after shipment.

8. Payment Fees and Third-Party Charges

If any payment-related fee applies to a specific payment method, it will be shown at checkout before you complete your order.

Your bank, card issuer, PayPal, or payment provider may charge currency conversion fees, international transaction fees, payment service fees, or other third-party charges. These fees are charged by third parties and are not controlled by Xplywi.

Please review the total amount and payment details carefully before completing your order.

9. Payment Security

We take payment security seriously. Payments on our website are processed through secure checkout systems and trusted payment service providers.

We do not store your full credit card number or full payment account details on our website.

For your security, payment details are encrypted and processed by Shopify, PayPal, banks, card networks, and other secure payment providers where applicable.

10. Order Confirmation

After your payment is successfully completed, you should receive an order confirmation email.

Please check your email inbox, spam folder, or promotions folder if you do not see the confirmation email.

If you do not receive an order confirmation within a reasonable time after payment, please contact us at support@xplywi.store with your name, email address, payment method, and payment time.

11. When Your Order Is Charged

Your order is charged when your payment is successfully completed at checkout.

If the payment is not completed, declined, cancelled, expired, or cannot be verified, the order may be cancelled or placed on hold until payment is confirmed.

12. Payment Failed or Declined

If your payment fails or is declined, please check the following:

  • Card number, expiration date, and security code are correct
  • Billing address matches the information registered with your bank or card issuer
  • Your card has sufficient balance or credit limit
  • Your card supports international online transactions
  • Your bank has not blocked the transaction for security reasons
  • Your PayPal account or selected local payment method is available and active

You may try another payment method or contact your bank, card issuer, PayPal, or payment provider for more details.

If you still need help, please contact us and provide a screenshot of the payment error if possible. Please do not send full card numbers, payment passwords, or sensitive payment credentials by email or WhatsApp.

13. Order Security Review

To protect customers and prevent unauthorized transactions, some orders may be subject to security review or fraud prevention checks.

We may contact you to confirm order details, billing information, shipping information, or payment information if needed.

If we cannot verify an order, or if an order appears to be unauthorized, fraudulent, or high risk, we reserve the right to cancel the order and issue a refund to the original payment method where available.

14. Refunds

Refunds are issued to the original payment method used for the order where available.

After a refund is approved, we will process the refund within 2 business days.

Please note that your bank, card issuer, PayPal, or payment provider may take additional time to post the refund to your account. In most cases, it may take 5–10 business days for the refund to appear, depending on your payment provider.

If your original payment method is no longer available, please contact your bank, card issuer, PayPal, or payment provider for assistance.

15. Payment Disputes and Chargebacks

If you have any issue with your order, payment, delivery, product, return, or refund, please contact us first so that we can help resolve the issue.

Opening a payment dispute or chargeback may delay the resolution process because the payment provider may need time to investigate the case.

We are happy to help with order tracking, product issues, returns, refunds, exchanges, or missing items according to our policies.

16. Billing Information

Please make sure your billing information is accurate when placing an order.

Incorrect billing information may cause payment failure, order delay, security review, or payment cancellation.

If you need to update your billing or shipping information before shipment, please contact us as soon as possible.

17. Contact Us for Payment Support

If you have any questions about payment methods, payment failure, order confirmation, billing, refunds, or payment security, please contact us:

Email: support@xplywi.store
Phone / WhatsApp: +86 133 6005 6056
WhatsApp: Contact us on WhatsApp

Our customer support is provided in English. We usually respond within 1–2 business days.

18. Company Information

Xplywi
Shenzhen Zhixia Technology Co., Ltd.
Rm 518, Bldg 2, Shajing Subdistrict,
Minzhu Ave, Sha'er Community, Bao'an District,
Shenzhen, Guangdong Province, 518104, China

Website: https://xplywi.store
Email: support@xplywi.store
Phone / WhatsApp: +86 133 6005 6056
WhatsApp: https://wa.me/8613360056056